如何填写投诉书?

3个月前

如何填写投诉书?

Step 1: Determine the type of complaint

Product or service issue: If you have received a product or service that is not as expected, is faulty, or does not meet the advertised specifications, you can file a product or service complaint.
Customer service issue: If you have encountered a problem with customer service, such as long wait times, unhelpful staff, or a lack of responsiveness, you can file a customer service complaint.
Safety issue: If you have experienced a safety hazard or received medical attention due to a product or service malfunction, you can file a safety complaint.
Other issue: If you have encountered an issue that does not fit into the above categories, you can file an other issue complaint.

Step 2: Gather evidence

Product or service receipt: This will serve as proof of purchase.
Photos or videos: These can help illustrate the issue you are experiencing.
Customer service records: This can provide documentation of your interactions with customer service.
Medical records: If you have been injured, this can be included as evidence.

Step 3: Write the complaint letter

Start with a formal salutation and introduce yourself and the purpose of the letter.
Clearly state the issue you are complaining about.
Provide specific details about the problem, including dates, times, and any relevant circumstances.
If applicable, mention the steps you have taken to resolve the issue so far.
State your desired outcome, which could be a replacement, refund, apology, or investigation.
Sign your name and include your contact information.

Step 4: Send the complaint letter